We make products that last, and if they don't, we've got you covered. This is our lifetime promise to you, and why we offer forEVER Guarantee on all products. For more details on our warranty policy, please visit our forEVER Guarantee page.

To get your claim started, please fill out this FORM. Our Customer Support team will follow-up within 1-2 business days.

We're so sorry to hear that your product arrived defective or damaged! We'd love to make this right for you! Our customer support team will be able to provide a prompt resolution.

To report your issue, please reach out to our Customer Support team by calling (866) 377-7323 or by emailing support@everspread.com with your order number.

We offer free shipping on all orders to USA.

Sales tax is collected in select states as required by law. You can see the exact sales tax on your order after entering your address information on the checkout page.

We ship domestic to the continental US and internationally to Canada only. Our team is working hard to expand to more states and countries in the future. To stay up to date on our progress, we recommend you subscribe to our newsletter at the bottom left corner of our website.

Please note for all international orders, the recipient of the order will be responsible for any import duties and taxes charged by the recipient’s country.

We work hard to get your order to you as fast as possible, all orders currently ship next business day. If you order is placed before 12PM EST, we will ship same day. Please note our warehouse does not operate over the weekend, all orders placed on Saturday and Sunday will be fulfilled on Monday.

We currently do not offer express shipping on any shipments. All orders are shipped via FedEx Ground Shipping. We are working on adding additional options in the future, stay tuned.

We currently only ship internationally to Canada. We are working hard on bringing Everspread to more countries in the future. To stay up to date on our progress, we’d suggest that you sign up for our newsletter at the bottom left corner of our website, so you can be first to know when we expand!

Please note for all international orders, the recipient of the order will be responsible for any import duties and taxes charged by the recipient’s country.

We sincerely apologize but unfortunately, we currently are not able to ship to APO or PO Box.

We use FedEx Ground Shipping for all domestic orders and the typical expected shipping timeframe is 2 to 7 business days depending on your shipping address. For international orders, the typical expected shipping timeframe is 5 to 8 business days.

Please keep in mind delivery may take longer during or after holiday, or during times of unexpected weather conditions. We always do everything in our power to get your order to you as soon as possible!

Once your order is fulfilled, you will receive an email confirmation with your shipment tracking number, which you can use this to follow the progress of your package.

If you're having trouble with tracking your order, please don't hesitate to reach out to our Customer Support team by calling (866) 377-7323 or emailing support@everspread.com with your order number.

We are sorry to hear that you have changed your mind. We will be more than happy to accommodate your request if your order has not been shipped. Otherwise, you can reject the shipment at delivery or start a free return for refund. For help with this, please contact our customer support team by calling (866) 377-7323 or by emailing support@everspread.com with your order number.

As part of our 45 Night Sleep Trial, each customer gets one trial period per product, for each trial you get 45 days for return and full refund. The 45 nights starts once the package is delivered to your doorstep.

Please note if the customer or shipping address has already made a return or exchange of a product, they are not eligible for a second trial period of the same product.

We offer a 45 Night Sleep Trial, so you can shop worry-free knowing you get to touch, wash and sleep on any Everspread product for 45 nights before committing. If you are not completely satisfied, you can return the product back for a full refund, no questions asked.

We are sorry to hear that you are not satisfied with your purchase. To start a return, please click HERE to complete the returns request form.

A team member will reach out with further instructions and your return authorization number, please allow 1-2 business days for processing. Please be aware that we do not provide prepaid return labels.

Our returns department typically takes 2-3 business day to process returns once the package has arrived back at our facility. Once we have accounted for your return package, we'll refund your original form of payment. Please allow up to 14 business days for the refund to settle back on your original form of payment.

We are happy to help check on your refund! Please reach out to our Customer Support team by calling (866) 377-7323 or by emailing support@everspread.com with your order number.

We currently do not offer exchanges. However, as part of your 45 Night Sleep Trial, you can start a return request to send your items back for full refund. In the meantime, while we process your refund, you can go ahead and purchase a different product on our website.