We make products that last, and if they don't, we've got you covered. This is our lifetime promise to you, and why we offer Es. Guarantee on all products. For more details on our warranty policy, please visit our Es. Guarantee page.
We're so sorry to hear that your product arrived defective or damaged! We'd love to make this right for you! Our customer support team will be able to provide a prompt resolution.
To report your issue, please reach out to our Customer Support team by emailing firstname.lastname@example.org with your order number, or by filing a warranty claim.
To get your claim started, please fill out this FORM. Our Customer Support team will follow-up within 1-2 business days.
Yes. All of our sheets, comforters, and blankets are STANDARD 100 by OEKO-TEX certified. This means our textiles have been tested for harmful substances and are safe for human health. This certification means you can buy with confidence, knowing our products have been tested to the highest level.
Orders & Shipping
We offer free shipping on all orders to USA.
Sales tax is collected in select states as required by law. You can see the exact sales tax on your order after entering your address information on the checkout page.
We ship domestic to the continental US and internationally to Canada only. Our team is working hard to expand to more states and countries in the future. To stay up to date on our progress, we recommend you subscribe to our newsletter at the bottom left corner of our website.
Please note for all international orders, the recipient of the order will be responsible for any import duties and taxes charged by the recipient’s country.
We sincerely apologize but unfortunately, we currently are not able to ship to APO or PO Box.
We work hard to get your order to you as fast as possible, all orders currently ship next business day. If you order is placed before 12PM EST, we will ship same day. Please note our warehouse does not operate over the weekend, and all orders placed on Saturday and Sunday will be fulfilled on Monday.
Our shipping times are 3-7 business days.
We currently do not offer express shipping on any shipments. All orders are shipped via FedEx Ground Shipping. We are working on adding additional options in the future, please stay tuned.
Once your order is fulfilled, you will receive an email confirmation with your shipment tracking number, which you can use this to follow the progress of your package.
If you're having trouble with tracking your order, please don't hesitate to reach out to our Customer Support team by calling (866) 377-7323 or emailing email@example.com with your order number.
We're so sorry to hear that you haven’t received your package yet! Please contact our Customer Support Team and they will be able to start an investigation and provide a prompt resolution.
We are sorry to hear that you have changed your mind. We will be more than happy to accommodate your request if your order has not been shipped. Otherwise, you can reject the shipment at delivery or start a free return for refund. For help with this, please contact our customer support team by calling (866) 377-7323 or by emailing firstname.lastname@example.org with your order number.
Return & Exchanges
We offer a 45 Night Sleep Trial, so you can shop worry-free knowing you get to touch, wash and sleep on any Everspread product for 45 nights before committing. If you are not completely satisfied, you can return the product back for a full refund, no questions asked.
We are sorry to hear that you are not satisfied with your purchase. To start a return, please click HERE to complete the returns request form.
A team member will reach out with further instructions and your return authorization number, please allow 1-2 business days for processing. Please be aware that we do not provide prepaid return labels.
Our returns department typically takes 2-3 business day to process returns once the package has arrived back at our facility. Once we have accounted for your return package, we'll refund your original form of payment. Please allow up to 14 business days for the refund to settle back on your original form of payment.
We currently do not offer exchanges. However, as part of your 45 Night Sleep Trial, you can start a return request to send your items back for full refund. In the meantime, while we process your refund, you can go ahead and purchase a different product on our website. All returned products may go through washing if necessary, then donated to local charities.